Frequently Asked Questions

What is the address of Sudbury Arena?

Sudbury Arena is located at 240 Elgin Street, Sudbury, Ontario, P3E 3N6, Canada.

Do children require tickets for events?

Children two years and under do not require a ticket for most events if they sit on an adult’s lap. This policy varies by event; confirm at purchase.

What is the policy on wheelchair-accessible seating?

Wheelchair seating is reserved and available through the main box office. One companion seat may be purchased. Availability is limited and based on event setup.

Are service animals permitted in the arena?

Service animals, such as guide, sign, or signal dogs for persons with disabilities, are permitted. Notify the box office at purchase if an aisle seat is needed.

What items are prohibited from being brought into Sudbury Arena?

Prohibited items include outside food and beverages, alcohol, illegal substances, weapons, air horns, laser pointers, poles, video recording devices, and large bags like backpacks.

Is outside food or beverages allowed?

Outside food and beverages are not permitted. The arena is peanut-free, and concessions offer various options. Exceptions may be inquired about via the box office.

What is the smoking policy at Sudbury Arena?

The arena is 100% smoke-free. Smoking, e-cigarettes, and personal vaporizers are prohibited inside. Violators will be asked to leave the premises.

Is re-entry allowed during events?

Re-entry is not permitted unless for medical or emergency situations. Guests must purchase another ticket or seek assistance from arena staff for exceptions.

What are the parking options and fees for events?

Parking costs $5 at city-owned lots during special events. Free parking is available on weekends and after 6 p.m. at specified lots. Overnight parking is not permitted.

What is the policy on bags and backpacks?

Backpacks and duffle bags are not permitted for security reasons. Staff cannot store personal belongings. Unattended items will be removed immediately.

Are cameras and recording devices allowed?

Cellular phones are permitted if they do not interfere with others. Video, audio, and professional recording devices may be prohibited depending on the event.

What is the age requirement for purchasing alcohol?

Patrons must be 19 years or older to purchase or consume alcohol. Identification may be requested for those appearing 30 or under.

How can I report lost or stolen tickets?

Contact the Sudbury Arena box office at 705-671-3000 regarding lost or stolen tickets. Season ticket holders are responsible for tickets used by others.

What accessibility features are available?

An elevator is available for upper-level access. Wheelchair seating and companion seats are offered. Baby changing stations are in all south-side washrooms.

What is the policy on strollers?

Strollers are not permitted inside the arena for safety reasons.

Are banners or signs allowed at events?

Banners, flags, and signs up to 24 inches by 24 inches are permitted if they do not interfere with others. Inappropriate items may be removed.

When do doors open for events?

Doors typically open one hour prior to the start of a hockey game or special event.

Is there an ATM available?

One ATM machine is located near the doors opening onto Minto and Brady streets.

How can I provide feedback or complaints after an event?

Submit feedback or concerns via email to [email protected] or call 705-671-3000. Complaints during events should be directed to the box office.